Welcome to iFresh.
These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the iFresh website, mobile applications, and related services (collectively, the "Platform").
By accessing, browsing, registering on, or using the Platform, or by placing an order through the Platform, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Platform.
For the purposes of these Terms, "iFresh", "we", "us" or "our" refers to Axximum Ifresh India Private Limited, having its registered office at 180, Maan Ji Ka Hatta Paota, Jodhpur, Jodhpur, Rajasthan, India 342001.
"You", "your" or "customer" means any person who accesses or uses the Platform or purchases products through the Platform.
1. About iFresh
iFresh is an online grocery and local-products platform that enables customers to browse and purchase fresh produce, groceries, dry fruits, dairy and bakery products, pulses, spices, snacks, beverages and other products offered through the Platform.
Products may be supplied by iFresh, its affiliated entities, participating sellers, local stores, brands, or other authorized suppliers, depending on the product and applicable business model.
iFresh may update, add, remove or modify products, categories, services and features from time to time.
2. Eligibility
You must be legally capable of entering into a binding contract under applicable law to use the Platform and place orders.
If you are using the Platform on behalf of another person or organization, you confirm that you are authorized to do so.
If applicable law requires a customer to meet a minimum age requirement for purchasing particular products, you must satisfy that requirement.
3. Account Registration
Certain features may require you to create an account.
You agree to:
- Provide accurate and complete information.
- Keep your account information updated.
- Maintain the confidentiality of your login credentials.
- Not share your account credentials with unauthorized persons.
- Immediately notify iFresh of any unauthorized access or suspected security breach.
You are responsible for activities carried out through your account unless caused by circumstances attributable to iFresh.
iFresh reserves the right to suspend or terminate an account where there is reasonable evidence of misuse, fraud, unauthorized activity, violation of these Terms, or applicable law.
4. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, quantities and other information displayed on the Platform are accurate.
However:
- Product images may be for representation purposes.
- Actual product appearance, colour, size, packaging or branding may vary.
- Availability may change without prior notice.
- Product specifications may be updated by manufacturers or suppliers.
- Fresh produce may naturally vary in size, shape, colour and appearance.
Where required, applicable product information, including relevant seller/manufacturer information, country of origin and other legally required information, will be displayed on the Platform.
The Consumer Protection (E-Commerce) Rules apply to e-commerce transactions in India, including marketplace and inventory models.
5. Product Availability
All products are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout or delivery.
If a product becomes unavailable after an order is placed, iFresh may:
- Contact you regarding an available alternative, where appropriate;
- Remove the unavailable product from the order; or
- Process a refund for the unavailable product.
Any refund will be handled according to the applicable refund/payment policy.
6. Prices
Product prices displayed on the Platform are generally shown in Indian Rupees (INR), unless otherwise stated.
Prices may change from time to time.
The applicable price for a product will generally be the price displayed at the time the order is placed, subject to applicable taxes, delivery charges, platform/service charges, discounts, offers or other applicable charges.
If an obvious pricing or technical error occurs, iFresh reserves the right to review and correct the affected transaction, subject to applicable law.
7. Taxes and Additional Charges
Applicable taxes, delivery charges, service/platform charges or other applicable charges may be displayed during checkout.
The final payable amount will be shown before you complete the order.
You should review the order summary carefully before making payment.
8. Placing an Order
To place an order:
- Select the desired products.
- Add products to your cart.
- Provide or select the delivery address.
- Review your order.
- Select an available payment method.
- Complete payment where applicable.
- Submit the order.
Once an order is successfully placed, you may receive an order confirmation through the Platform, email, SMS, WhatsApp or other available communication channels.
An order confirmation does not necessarily guarantee fulfilment where circumstances beyond iFresh's reasonable control affect availability or delivery.
9. Order Acceptance
iFresh reserves the right, subject to applicable law, to decline, cancel or limit an order in circumstances including:
- Product unavailability.
- Incorrect or incomplete delivery information.
- Suspected fraudulent activity.
- Duplicate or accidental orders.
- Technical or pricing errors.
- Payment failure.
- Delivery-area limitations.
- Violation of these Terms.
- Other circumstances permitted by applicable law.
Where an amount has already been charged for an order that is cancelled by iFresh, the applicable amount will be refunded according to the applicable refund process.
10. Delivery
iFresh will make reasonable efforts to deliver orders to the address provided by you.
Estimated delivery times shown on the Platform are estimates and may vary because of:
- Product availability.
- Weather conditions.
- Traffic.
- Delivery-area restrictions.
- Public holidays.
- Local conditions.
- Operational issues.
- High order volumes.
- Events beyond iFresh's reasonable control.
You are responsible for providing an accurate and accessible delivery address and appropriate contact information.
If the delivery partner cannot reach you because of an incorrect address, unavailable recipient or inability to contact you, additional delivery attempts or charges may apply where permitted.
11. Fresh and Perishable Products
Certain products sold through iFresh may be fresh or perishable, including fruits, vegetables, dairy products, bakery products and other temperature-sensitive goods.
Because of their nature:
- Natural variations may occur.
- Product appearance may differ from displayed images.
- Some products may have limited return eligibility.
- Customers should promptly report quality, freshness or quantity-related issues through the applicable support channel.
Any replacement or refund will be handled in accordance with the applicable product and refund policy.
12. Order Cancellation
Cancellation may be available depending on the status of your order.
You may be unable to cancel an order once it has entered certain fulfilment or delivery stages.
If cancellation is available, the Platform may display the applicable cancellation option.
Any cancellation charges, if applicable, will be disclosed in accordance with the applicable policy and law.
13. Returns, Replacements and Refunds
Returns, replacements and refunds depend on the type and condition of the product and the circumstances of the request.
Certain products, particularly fresh and perishable products, may have restricted return eligibility.
Where a product is damaged, defective, incorrect, missing, expired or materially different from the order, you should report the issue through iFresh customer support as soon as reasonably possible after delivery.
iFresh may request supporting information such as:
- Order number.
- Photographs or videos.
- Product packaging.
- Delivery information.
- Description of the issue.
Where a refund is approved, the refund will generally be processed using the applicable payment method or another permitted method.
Actual crediting time may depend on the payment gateway, bank, card issuer or financial institution.
14. Payment
iFresh may provide multiple payment options, including online payment methods supported by the Platform.
You agree to provide valid and authorized payment information.
iFresh does not store complete card information except where permitted and handled through appropriate payment infrastructure.
Payment processing may be performed by third-party payment gateways and is subject to their applicable terms and policies.
An order may not be confirmed until the required payment authorization is successfully received.
15. Coupons, Discounts and Promotional Offers
iFresh may provide promotional offers, coupons, discounts, referral benefits, loyalty benefits or other promotional programs.
Each promotion may have separate eligibility criteria and terms.
Unless expressly stated otherwise:
- Offers cannot be exchanged for cash.
- Offers may have expiry dates.
- Offers may be limited to one use per customer/account.
- Offers may not be combined with other promotions.
- Offers may be subject to minimum order values or product restrictions.
iFresh reserves the right to withdraw or modify promotional offers subject to applicable law and the specific terms of the promotion.
16. Loyalty, Referral and Promotional Benefits
Where iFresh provides referral, loyalty, wallet, cashback or similar benefits, such benefits may be subject to separate terms.
iFresh may restrict or reverse benefits obtained through:
- Fraudulent transactions.
- Self-referrals.
- Multiple accounts created for promotional abuse.
- Manipulation of promotional systems.
- Cancelled, refunded or reversed transactions.
- Other prohibited activity.
17. User Responsibilities
You agree not to:
- Use the Platform for unlawful purposes.
- Provide false or misleading information.
- Attempt unauthorized access to the Platform.
- Interfere with Platform security.
- Introduce malicious software or code.
- Scrape or copy Platform content without authorization.
- Use automated systems to abuse offers or services.
- Create accounts for fraudulent or abusive purposes.
- Attempt to manipulate prices, orders, reviews or promotional benefits.
- Use another person's account without authorization.
18. Reviews and User-Generated Content
Where the Platform allows customers to submit reviews, ratings, photographs, comments or other content, you agree that such content must:
- Be truthful and based on your genuine experience.
- Not contain unlawful, abusive, defamatory or misleading material.
- Not violate another person's privacy or intellectual property rights.
- Not contain malware or malicious code.
- Not be submitted for fraudulent promotional purposes.
iFresh may moderate, remove or restrict content that violates applicable law or these Terms.
19. Intellectual Property
All content on the Platform, including:
- iFresh trademarks and logos;
- Text;
- Graphics;
- Images;
- Icons;
- Designs;
- Software;
- Website layout;
- Videos;
- Product presentation;
- Branding;
is owned by or licensed to iFresh or its respective rights holders, unless otherwise stated.
You may use the Platform for personal and lawful purposes only.
You may not reproduce, distribute, modify, copy, publish, sell or commercially exploit Platform content without prior written authorization.
20. Third-Party Services
The Platform may integrate with third-party services, including:
- Payment gateways.
- Delivery partners.
- Analytics providers.
- Maps/location services.
- Communication services.
- App stores.
- Authentication services.
Your use of third-party services may also be subject to the relevant third party's terms and privacy policies.
iFresh is not responsible for services operated independently by third parties, except to the extent required under applicable law.
21. Privacy
Your use of the Platform may involve the collection and processing of personal information.
Please refer to the iFresh Privacy Policy for information about how personal data is collected, used, stored, shared and protected.
The privacy framework applicable to iFresh should be kept aligned with India's current data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules/notifications as they come into force.
22. Communications
By using the Platform and providing your contact information, you may receive transactional communications relating to:
- Orders.
- Payments.
- Delivery.
- Cancellations.
- Refunds.
- Account activity.
- Customer support.
Where legally permitted and subject to applicable consent/preferences, you may also receive promotional communications.
You can manage applicable communication preferences through available Platform settings or by using the relevant unsubscribe mechanism.
23. Service Availability
We aim to keep the Platform available and functioning reliably, but uninterrupted availability cannot be guaranteed.
The Platform may occasionally be unavailable due to:
- Maintenance.
- Updates.
- Technical failures.
- Security incidents.
- Network problems.
- Third-party service failures.
- Events outside our reasonable control.
24. Limitation of Liability
To the maximum extent permitted by applicable law, iFresh will not be responsible for losses arising solely from circumstances beyond its reasonable control.
Nothing in these Terms is intended to exclude or restrict any right, remedy, liability or protection that cannot legally be excluded or restricted under applicable law.
Nothing in these Terms limits consumer rights available under applicable consumer-protection legislation.
25. Force Majeure
iFresh will not be responsible for delays or failures caused by events beyond its reasonable control, including:
- Natural disasters.
- Floods.
- Fires.
- Epidemics or pandemics.
- Government restrictions.
- Riots or civil disturbances.
- Strikes.
- War.
- Transportation disruption.
- Internet or telecommunications failures.
- Power failures.
- Third-party service interruptions.
Where reasonably possible, iFresh will take appropriate steps to minimize the impact of such events.
26. Suspension or Termination
iFresh may suspend or restrict access to the Platform or terminate an account where reasonably necessary because of:
- Violation of these Terms.
- Fraudulent or unlawful activity.
- Abuse of the Platform.
- Security concerns.
- Misuse of promotional benefits.
- Requests from competent authorities.
- Other circumstances permitted by law.
Termination will not affect rights or obligations that arose before termination.
27. Changes to These Terms
iFresh may update these Terms from time to time to reflect:
- Changes in services.
- Changes in business practices.
- Changes in technology.
- Changes in applicable law or regulations.
- Security or operational requirements.
The updated Terms will be published on the Platform with the revised "Last Updated" date.
Your continued use of the Platform after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.
28. Grievance Redressal
iFresh will maintain an appropriate grievance-redressal mechanism as required under applicable law.
For consumer complaints or concerns, please contact us
The Consumer Protection framework requires e-commerce entities to have a grievance-redressal mechanism and specifies obligations concerning acknowledgement and resolution of consumer grievances.
29. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction available to consumers under applicable law, disputes relating to these Terms or the use of the Platform shall be subject to the jurisdiction of the competent courts/authorities at Jodhpur, Rajasthan, India.
Nothing in this clause is intended to restrict any statutory consumer right or forum available under applicable law.
30. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or interpreted to the extent necessary to make it enforceable, and the remaining provisions will continue to remain in effect.
31. Waiver
Failure by iFresh to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.
32. Entire Agreement
These Terms, together with the applicable Privacy Policy, Refund/Cancellation Policy, Shipping/Delivery Policy and any specific promotional terms, constitute the terms governing your use of the Platform, subject to applicable law.