Delivery Policy

At iFresh, we are committed to ensuring that your products are delivered to you promptly and securely. Please review the details of our delivery policy below.

1. Shipping and Delivery Timeline

• Orders are processed and shipped within 2-3 business days after order confirmation.
• Estimated delivery time ranges between 5-7 business days depending on the delivery location. However, delivery times may vary due to unforeseen factors such as weather conditions, public holidays, or logistical delays.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Partners

• We partner with reputed courier and delivery services to ensure timely and safe delivery of your orders.
• Once your order is shipped, you will receive a shipment tracking number via email or SMS, allowing you to track the status of your delivery.

3. Delivery Charges

• Standard shipping charges may apply to your order, based on the delivery location and the size/weight of the items ordered.
• Occasionally, we may offer free delivery promotions for specific products or during limited-time sales events.

4. Delivery Locations

• We currently deliver across most cities and towns in India. However, there may be certain areas where our logistics partners are unable to deliver. In such cases, we will notify you upon receiving your order.
• If your delivery location is unavailable, we will work with you to find a suitable alternative or refund your order.

5. Failed Delivery Attempts

• Our delivery partners will make up to two attempts to deliver your order. If you are unavailable to receive the package, a reattempt will be scheduled or the package will be returned to us.
• If your order is returned due to failed delivery attempts, we will contact you to arrange for a reshipment, which may incur additional shipping costs.

6. Order Tracking

• Once your order is dispatched, you will receive a tracking link via email/SMS to monitor the status of your delivery. You can track the progress of your package in real time.

7. Damaged or Lost Packages

• In the rare event that your package arrives damaged, please refuse the delivery and inform us immediately. We will arrange a replacement or a refund as per our refund policy.
• If your package is lost during transit, we will initiate a full investigation with our delivery partner and arrange a replacement or refund as per the investigation results.

8. Contact Us

• For any questions or concerns regarding your delivery, feel free to contact us at info@ifresh.co.in or call 9660251559.