At iFresh, we aim to make grocery shopping simple and convenient by delivering fresh fruits, vegetables, groceries, dry fruits, and other products to your doorstep.
This Delivery Policy explains how orders are processed, dispatched, and delivered through the iFresh platform.
1. Delivery Areas
iFresh currently delivers to selected locations and serviceable PIN codes.
Delivery availability depends on:
- Your PIN code
- Delivery address
- Product availability
- Local delivery capacity
- Operating hours
- Weather and other operational conditions
You can enter your PIN code or delivery location on the iFresh website/app to check whether your location is serviceable.
We may add, modify, or discontinue delivery coverage areas from time to time.
2. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that your delivery details include, where applicable:
- Name of recipient
- Mobile number
- House/flat number
- Building/apartment name
- Street/locality
- City
- State
- PIN code
- Landmark
- Any useful delivery instructions
iFresh will not be responsible for delivery delays caused by incorrect, incomplete, or outdated address information provided by the customer.
3. Delivery Charges
Delivery charges, if applicable, will be displayed during the checkout process before you place your order.
Delivery charges may vary based on factors such as:
- Delivery location
- Order value
- Delivery distance
- Delivery slot
- Promotional offers
- Applicable service conditions
Where free delivery is offered, the applicable eligibility conditions will be displayed on the website or app.
4. Delivery Time
iFresh aims to deliver orders within the delivery time or delivery slot displayed during checkout.
Estimated delivery times may vary depending on:
- Order volume
- Product availability
- Delivery location
- Traffic conditions
- Weather
- Availability of delivery personnel
- Public holidays
- Operational or technical issues
The delivery time displayed at checkout is an estimated delivery timeframe and may be subject to reasonable changes caused by circumstances outside our control.
5. Delivery Slots
Where delivery slots are available, customers may select an available slot during checkout.
Available delivery slots may vary depending on:
- Location
- Date
- Order volume
- Product availability
- Delivery capacity
Selecting a delivery slot does not necessarily guarantee delivery at an exact minute. Orders will generally be delivered within the applicable delivery window.
6. Same-Day Delivery
Where same-day delivery is offered, eligibility may depend on:
- Delivery location
- Order placement time
- Product availability
- Available delivery capacity
- Selected delivery slot
Same-day delivery may not be available for all products, locations, or orders.
The applicable delivery option will be displayed during checkout.
7. Fresh Fruits and Vegetables
Fresh fruits and vegetables are subject to daily availability and natural variations.
The actual product may vary slightly in:
- Size
- Shape
- Colour
- Weight
- Appearance
- Natural ripeness
Such variations may occur naturally and do not necessarily indicate a product defect.
Where products are sold by weight, the final quantity and applicable price may be subject to the actual packed quantity, as described on the platform.
8. Product Availability
Although iFresh attempts to maintain accurate product availability information, certain products may become unavailable due to:
- High demand
- Limited stock
- Supplier availability
- Seasonal availability
- Fresh-produce availability
- Inventory discrepancies
If a product becomes unavailable after an order is placed, iFresh may contact the customer regarding the available options, including where applicable:
- Replacement/substitution
- Removal of the unavailable item
- Refund of the applicable amount
The applicable resolution may depend on the order and product.
9. Order Processing
After an order is successfully placed:
- The order is received by iFresh.
- The order is processed for fulfilment.
- Products are picked and prepared.
- Products are packed for delivery.
- The order is assigned for delivery.
- The order is delivered to the provided address.
Customers may receive order status updates through the iFresh website, application, SMS, email, push notification, or other available communication channels.
10. Delivery Attempts
Our delivery personnel may contact you using the registered mobile number when they reach the delivery location.
Customers are requested to:
- Keep their phone available around the expected delivery time.
- Provide clear delivery instructions where necessary.
- Ensure that someone is available to receive the order.
If the delivery cannot be completed because the customer is unavailable or the delivery location cannot be accessed, iFresh may attempt to contact the customer and determine the appropriate next step.
Additional delivery attempts may be subject to availability and applicable charges, where permitted.
11. Contactless Delivery
Where contactless delivery is available, customers may request the order to be left at an appropriate location specified during delivery.
However, contactless delivery may not be possible where:
- The location is unsafe
- The delivery area is inaccessible
- Product handling requires direct handover
- Verification is required
- The delivery partner determines that direct handover is necessary
12. Order Tracking
Where order tracking is available, customers may track their order through the iFresh website or mobile application.
Depending on the available functionality, order status may include:
- Order Placed
- Order Confirmed
- Preparing Order
- Out for Delivery
- Delivered
- Cancelled
Tracking information may be subject to delays due to technical or network conditions.
13. Damaged or Incorrect Products
If you receive:
- A damaged product
- An incorrect product
- A missing product
- A product that does not match your order
please contact iFresh customer support as soon as reasonably possible after delivery.
You may be requested to provide:
- Order number
- Product details
- Description of the issue
- Photographs or other supporting information
The issue will be reviewed according to the applicable Return, Replacement and Refund Policy.
14. Missing Products
If an item shown in your order is missing from the delivered package, please contact iFresh customer support.
After verification, iFresh may provide an appropriate resolution, which may include:
- Delivery of the missing item, where possible
- Replacement
- Refund
- Other appropriate resolution
The resolution will depend on the circumstances of the order.
15. Delivery Delays
Occasionally, an order may be delayed due to circumstances such as:
- Heavy traffic
- Severe weather
- Local restrictions
- High order volume
- Delivery-partner availability
- Product availability
- Technical problems
- Unexpected operational issues
- Events beyond our reasonable control
Where reasonably possible, iFresh may provide an updated delivery status or estimated delivery time.
16. Cancellation Due to Delivery Issues
In certain circumstances, an order may need to be cancelled because delivery cannot reasonably be completed.
Examples may include:
- Location outside the serviceable area
- Incorrect address
- Product unavailability
- Operational restrictions
- Customer request
- Other circumstances preventing fulfilment
Where payment has already been made, any applicable refund will be processed according to iFresh's refund policy and the applicable payment method.
17. Delivery of Perishable Products
Because certain iFresh products are perishable, customers should inspect products promptly after delivery.
Customers should follow appropriate storage instructions provided on the product packaging or product listing.
Perishable products may be subject to different return, replacement, or refund conditions from non-perishable products.
18. Proof of Delivery
Depending on the order and delivery process, iFresh or its delivery partners may use:
- Delivery confirmation
- OTP verification
- Customer acknowledgement
- Digital confirmation
- Other reasonable delivery verification methods
Such information may be used to confirm successful delivery and resolve delivery-related disputes.
19. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information.
- Providing a valid contact number.
- Being available to receive the order.
- Checking the order after delivery.
- Following applicable product storage instructions.
- Reporting damaged, missing, or incorrect products promptly.
20. Delivery Partner
Orders may be delivered by:
- iFresh delivery personnel; or
- Third-party logistics/delivery partners engaged by iFresh.
Where a third-party delivery partner is used, the partner may receive information necessary to complete the delivery, such as the customer's name, phone number, delivery address, and relevant order details.
21. Delivery to Apartments and Buildings
For apartment complexes, gated communities, offices, or other restricted premises, delivery personnel may be required to follow the access rules of the relevant property.
Customers may be required to provide:
- Gate/access instructions
- Security information
- Building/floor details
- Delivery instructions
Delivery may be affected if access to the premises is restricted.
22. Delivery During Adverse Conditions
Delivery may be delayed, temporarily suspended, or rescheduled during circumstances that may make delivery unsafe or impractical, including:
- Extreme weather
- Natural disasters
- Local emergencies
- Road closures
- Government restrictions
- Public disturbances
- Other circumstances beyond reasonable control
iFresh will make reasonable efforts to resume delivery as soon as practicable.
23. Delivery and Refunds
If an order cannot be delivered after payment has been successfully completed, iFresh will review the circumstances and process any applicable refund in accordance with its refund policy and applicable law.
Refund processing time may depend on:
- Payment method
- Payment gateway
- Banking partner
- Financial institution
- Internal processing time
24. Changes to Delivery Policy
iFresh may update this Delivery Policy from time to time to reflect:
- Changes in delivery operations
- New service areas
- Changes in delivery charges
- Changes in technology
- Changes in applicable laws
- Changes to our Services
The updated policy will be published on this page with the revised Last Updated date.
25. Customer Support
For delivery-related questions or issues, please contact iFresh customer support.
iFresh Customer Support
Email: info@ifresh.co.in
Phone: +91 9660251559
WhatsApp: +91 9660251559
Support Hours: 9:00 AM to 6:00 PM, Monday to Saturday
Please keep your order number available when contacting support.
26. Grievance Redressal
For unresolved delivery-related complaints, customers may contact the designated iFresh Grievance Officer.